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As I’m writing this, the world is dealing with an unprecedented pandemic, with the US it’s epicenter. The US is widely...
Category: Blog
40 Days on a Motorcycle: My Cross-Country Tour Visiting Customers
In August 2017, I embarked on a personal and professional journey across the country, visiting customers along the way....
True Customer Connections
Customer satisfaction has a new meaning When Pat and I started Laserbeam, our only goal was to deliver an...
The Evolving Role of HR Analytics
We’ve often heard companies trumpet the line, “At our company, people aren’t just a number; they’re our greatest resource.”...
Performance Management – turning a foe into an ally
A collaboration-based performance management framework has the power to positively transform your performance appraisals. By learning the tools of performance management,...
Making long distance customer relationship work
“Get closer than ever to your customers. So close, that you tell them what they need well before they...
Shift from Employee Engagement to Employee Experience
For years, talent managers have followed the lead of their marketing counterparts in the race for engagement. Similar...
Using machine learning to assist our customers
We are a compensation and performance management product company, specializing in delivering better results than the typical Talent Management...
Using Predictive analytics in building Merit Matrix
Using Predictive Analytics to Power Up Your Compensation Programs After working for two decades building compensation software for global...
Invest in good compensation technology and move away from spreadsheets
Many small and medium-sized organizations have been slow to adopt technology and continue to rely on elaborate spreadsheets and...