Create an exchange for hospitals to share resources. We built one and it’s free.
The US Medical community doesn’t operate as a single entity by design. Hospitals, clinics and nursing homes serve the...
Please support our MedkitsNow Gofundme initiative
As I’m writing this, the world is dealing with an unprecedented pandemic, with the US it’s epicenter. The US is widely...
40 Days on a Motorcycle: My Cross-Country Tour Visiting Customers
In August 2017, I embarked on a personal and professional journey across the country, visiting customers along the way....
True Customer Connections
Customer satisfaction has a new meaning When Pat and I started Laserbeam, our only goal was to deliver an...
The Real Impact of Eliminating Performance Ratings
In recent years, there has been a steady re-look being by many larger organizations about how employees are...
Performance Management vs Performance Appraisal Software: Which One Should You Choose?
Classic wisdom dictates that just as maintaining existing customers is an easier, more cost-effective and more sure-fire way...
The Evolving Role of HR Analytics
We’ve often heard companies trumpet the line, “At our company, people aren’t just a number; they’re our greatest resource.”...
Performance Management – turning a foe into an ally
A collaboration-based performance management framework has the power to positively transform your performance appraisals. By learning the tools of performance management,...
Making long distance customer relationship work
“Get closer than ever to your customers. So close, that you tell them what they need well before they...
Shift from Employee Engagement to Employee Experience
For years, talent managers have followed the lead of their marketing counterparts in the race for engagement. Similar...